I appreciate you're dealing with a merger and several personnel might be fewer than thrilled, but this Angle shouldn't be apparent towards your consumers who are just contacting to obtain some help.
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The worst flight encounter of my life was taking my family of 16 on American Airlines. Shed our luggage each means. We will not be flying American again.
we ended up billed $861 to change the flight itinerary. The travel company blames the AA with the high charge and AA washed their arms.
my flight 5151 outside of savannah to charlotte 405pm was delayed for 4 one/two several hours using a flat tire no tire in the savannah airport to fix it so we had to watch for the subsequent combat from charlotte to carry the tire to us after which you can we experienced to attend once again for an additional flight to convey the Instrument to repair the tire . we have been explained to to help make our on reservation For brand new tickets and nevertheless when we referred to as in there was no info of the hold off my stress level is overwhelmed, laura a AA personnel attempted to help and bought extremely disappointment because she experienced a tough time placing me and my spouse and children together I used to be advised to possess a seat and she or he would consider afterwards right after helping other purchaser at that time I felt like I didn't issue right after sensation that I wasn't essential I request 2 meal ticket so we could try to eat due to the fact if flight was not delayed I would have be property for supper at 7pm in Cleveland ohio I haven't taken this airline prior to please help it become right and switch 2 round trip ticket
There exists a middle aged African American girl with a short hair Lower and Eyeglasses at your Philadelphia Airport place who refused to give me her entire title Once i asked for it resulting from her despicable Mindset. She eventually advised me her identify was “D†and hid her title badge as she mentioned this. “D†doesn't have earned a job in consumer service and particularly not in the top notch sign in space wherever I encountered her. As I rushed past the very long TSA line to the self service ticketing counter with only forty minutes right until my flight departed I was pleased to find out there was a free of charge kiosk. I started to retrieve my reservation and halfway by this method “D†walked approximately me and explained “This can be for first class travellers only†I appeared up from the More Info display screen puzzled simply because there wasn’t any indication or indicator the kiosks ended up first class kiosks and Also I wondered how “D†realized I used to be or wasn't top notch and why she would make this kind of an assumption. I replied “Justification me?†“D†condescendingly stated “These kiosks are for firstclass travellers onlyâ€.
A business associate and I traveled back again from Punta Cana, DR on flight 1629 from a business vacation final Friday (2/5/16) and after that on to Dallas by means of flight 207. After arriving back into Dallas and retrieving our baggage, we found a powerful odor to the suitcases then on the contents inside of, the offensive “musty†scent permeated every little thing and on some merchandise it’s doubtful that the scent could be removed.
There isn't any American Airways consumer service e-mail handle shown within the official Web page, however There's a type you can submit as a result of the web site that sends your information to The client relations Office. You can entry the e-mail variety in this article: .
i purchased a ticket #TMRYPL on jan 1 2016 departing bflo ny to melbourne, fla, I had been not able to utilize the ticket and experienced dr. Be aware to confirm when getting in contact with 1 of your agents i was explained to even though the credit history is fo r130.
I have been about the telephone for three hrs trying to take care of an issue wherever my bag was split open and my belongings lacking.
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Quite dissatisfied having a.A. buyer relations. My wife went to Italy for the memorial of her mom and while she was there she got bronchitis with ear an infection, subsequently the doctor recommended her not to fly ahead of one particular 7 days to very clear the infection.
on oct,21 I used to be returning residence from dallas tx to Greensboro n.c. on fligt aa3071 even though on my assigned seat a cockaroach was while in the front seat before me the person sitting next to me noticed it to we known as the fligt atendent and would not appear untell a number of requires her attention the brot a man to come Examine an just claimed its Okay and remaining we needed to journey the many way property asking yourself where that cockaroach was and were did it go it had been a really discusting vacation but had to take it again dwelling .
My initially and last time and energy to fly with American Airways: I am a bigger lady and I compensated added for seats on two of my flights so that I would not be a burden to other travellers. Why I don’t know there was nothing at all distinctive about them. My final flight to my place was cancelled and I didn't figure out until finally I was on my method to the gate. They made an effort to rout me to another airport with little knowledge of the other airport. After a four hour delay I arrived at my place.